Under the supervision of the Medical Records Supervisor, the HIM Representative Level I will process medical records, maintain and organize medical records files and greet patients and visitors that come to the Reception Desk.

Duties & Responsibilities:

• Answer telephone, respond to patient & third party inquiries regarding forms, medical records requests
• Promote a positive experience when interacting with patients and other customers
• Greet and appropriately direct patient and visitors that come to the Reception Desk for Medical Records, Administration, Case Management, SCO Program, Ryan White Program, Advocates, and Behavioral Health
• Follow up with medical providers via email, phone and fax regarding form completion
• Sort faxes and mail
• Process Medical Records following established protocols
• Scan/Index signed documents into Electronic Medical Record (EMR) system
• Pull/file Radiology jackets
• Review Medical Record files to ensure correctness and completeness
• Perform other related duties as assigned by supervisor
• Schedule: 9a-5p Monday - Friday 35hrs/week with a possibility of working up to 40 hours/week as needed). 100% on site. Post pandemic, there may be a need for some slight flexibility, such as until 6 pm 2 evenings a week.

Minimum Basic Knowledge:

Basic computer skills including Microsoft Excel

Bilingual in Spanish or Cape Verdean Creole is highly desired.

Experience & Qualifications:

High School diploma or equivalent

Prior Reception / medical records and health care experience preferred

Must possess excellent customer service, organizational, time management, and attention to detail

Physical Requirements:

constant 90-100% - Collating/Filing, Fingering, Grasping, Judgment, Reading, Repetitive motions, Sitting, Writing

Independent Action:

Follows own work plan using established procedures and refers unusual occurrences or problems to supervisor or clarification

Supervisory Responsibility:

None

Define Access Level to PHI:

Level 4 [Authorized to access full health information. UCHC position and job responsibilities involve the provision of patient care and working as a clinical team member. Staff in this category level, although allowed full access, should only access the necessary information for each respective treatment encounter/circumstance.]