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Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00 to 5:00

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5946 IS OCM

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

This position is responsible for the design, development and maintenance of IS training environments and training curriculum, under the direction of an IS Applications Training Manager. The Principal Trainer works with IS management, Clinical Operations and Clinical Informatics to define training needs and uses a variety of educational media to design and develop state-of-the-art training programs for designated audiences.

I. Major Responsibilities:

1. Provides end-user training on applications supported by the IS Applications team.
2. Develops lesson plans and designs curriculum, training manuals, classroom exercises, competency assessments and tests, as well as online computer-based learning modules, in support of employee roles and job functions that use Epic and other IS application systems.
3. Participates in integrated application testing, simulations, and go-live activities, as needed.
4. Collaborates with analysts on application changes and new features to develop training strategies.
5. Administers proficiency assessments and class evaluations at the end of each training session and adjusts training content based on survey feedback.
6. Collaborates at all levels of organization to deliver customized curriculum to caregivers.
7. Provides training for new hires within the IS Applications Training department and coordinates training for new software releases and updates.
8. Identifies and implements opportunities for process improvement.
9. Escalates issues to the appropriate area(s) with detailed and accurate information.
10. Serves as a mentor to Credentialed Trainers.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.
2. Attends meetings, conferences and seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:
License/Certification/Education:

Required:
1. Associate’s degree.
2. Current Epic certification(s) or ability to achieve within one (1) year.

Preferred:
1. Bachelor’s degree.

Experience/Skills:
Required:
1. Two (2) years demonstrated experience facilitating classroom, virtual and one-on-one training.
2. Understands adult learning theory.
3. Excellent written and verbal communication skills.
4. Ability to work independently with minimal supervision.
5. Ability to perform a variety of complex duties ranging from direct involvement in individual processes to overseeing projects.
6. Proficiency in Microsoft applications including Word, Excel and PowerPoint.

Preferred:
1. Experience in a healthcare or clinical setting.
2. Experience with medical records systems.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.