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Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00 am - 4:00 pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 3800 Pharmacy

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• Responsible for designing future state workflow from a user perspective and delivering functional requirements; ensures that system design follows best practice design principles.
• Coordinates and leads clinical content development and maintenance within clinical applications, including Epic. Works closely with the build team to ensure product functional design matches system capabilities and architecture.
• Designs scalable and maintainable system solutions. Lead initiatives to optimize the system functionality and workflow processes using LEAN processes.
• Troubleshoots and works with the appropriate teams to develop resolution for issues that are identified.
• Maintains a process for periodic review of application content with updates to content as required by evidence and best practices and clinical requirements, with True North goals in mind.
• Designs, develops, and implements processes related to the clinical information systems and Electronic Health Record with minimal supervision.
• Facilitates multidisciplinary team - physicians, nurses, pharmacists and other health care professionals to evaluate current state and develop future state design of applications by building consensus and using efficient decision-making processes.
• Designs the system that is user-friendly and that the User Interface layer presents content, format and navigation in a logical, useful and efficient manner for clinical use adhering to procedures and policies of the organization.
• Participates in hardware selection process to evaluate usability and ergonomics.
• Recommends innovative ideas, processes, and/or procedures for enhancements, additions, and modifications to improve existing systems.
• Functions as a subject matter expert and liaison between clinicians, business owners and build team to design solutions.
• Understands application requirements from clinical, quality, regulatory, and operational perspectives.
• Position is a key resource in evaluating errors, clinical result formats and process improvements for interfaced results and orders.
• Participates in design of data management to ensure availability of information for clinical, quality, regulatory, and operational needs.
• Responsible for project management activities of assigned projects related to the Electronic Medical Record seeing it the through the life cycle - planning, designing, development, testing, end user training, implementation support and adoption.
• Develops process flow charts for department workflows and create detailed program specifications and flowcharts.
• Utilizes project management methodologies to help lead system-wide clinical teams in developing and implementing standardized care transformation processes
• Ensures that design connects evidence-based clinical literature and guidelines and promotes evidence-based practice.
• Ensures that design reduces unnecessary variation in care and care processes promoting standardization across the healthcare system.
• Monitors and reports on system implementation and track progress towards reaching goals and outcomes.
• Creates and implements change management plans using LEAN model.
• Assists in developing and implementing organizational strategies to move the electronic clinical system toward an integrated computerized patient record across entities, inpatient to outpatient and for the patients’ use. Oversees continuous learning and facilitate end-user adoption and change management methodologies to ensure successful outcomes.
• Reviews and refines training content and communications to clinical end-users to ensure relevance and significance.
• Participates in rounding and providing “at the elbow” support in real time.
• Protects the confidentiality of information in all areas of responsibility by preventing unauthorized release of information both verbally and in writing.
• Position will require travel between hospitals, and/or ambulatory clinics and/or Front Street and Worcester Business Center.
• Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekend; coverage during go-live events required; on-call shifts may be required.
• Position is a key resource in evaluating errors, clinical result formats and process improvements for interfaced results and orders.

Standard Staffing Level Responsibilities:

• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

Position Qualifications:

License/Certification/Education:
Required:

• PharmD. Degree or equivalent training in Pharmacy. Must be licensed or qualified to practice in Massachusetts.

Experience/Skills:
Required:

• Working knowledge of pharmacy systems and workflows in a health care system.
• Knowledge of workflow, process redesign and change management.
• Experience using or implementing an electronic health record.
• Excellent communication skills necessary to interact with all hospital caregivers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.