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Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00am - 4:30pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

34000 - 2811 Digital Medicine

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

II. Major Responsibilities:

1. Greets patients and/or visitors. Answers phone calls promptly and provides information or refers matters to appropriate resource.
2. Registers patients for each patient visit, utilizing computer-based patient registration/scheduling system. Obtains all necessary paperwork from each patient during the registration process. Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
3. Obtains and verifies demographic and insurance information for all patients is up-to-date and enters information in to a computer-based system.
4. Schedules new and recurring visits with patients. Records daily schedule of visits and charge code information into the patient scheduling/billing system. Contacts patients to fill vacancies in clinical team’s schedules. Makes appointment reminder phone calls in advance of appointments and follows up with no-show, cancelled, or bumped patients.
5. Sets up medical records for new patients/treatments and ensures information is complete prior to initial patient visit. Maintains orderly medical records and closes out medical record at the end of treatment. Coordinates retrieval of medical records.
6. Maintains logs for requests for documents, reports and/or other media. Prepares documents, reports, and/or other media.
7. Performs a variety of routine clerical duties such as, but not limited to, sorting and distributing office mail, faxing, copying and sorting printed material, setting up and retrieving filed materials. May produce and respond to memos, email messages, and other types of correspondence.
8. Ensures adequate inventory of office supplies and basic maintenance of office equipment.
9. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

III. Position Qualifications:
License/Certification/Education:

Required:
1. High School diploma or equivalent
2. Specialized medical secretarial/medical office training
Preferred:
1.

Experience/Skills:

Required:
1. Minimum one (1) year of medical secretarial/administrative support experience
2. Proficient in MS Office applications
3. Knowledge of medical office practices and medical terminology
4. Good customer service and communication skills
5. Ability to use a computer-based patient scheduling/record/billing system
6. Strong attention to detail
7. Ability to read, write, and speak clearly in English
8. Current state driver’s license for those employees in an “off-site” office that are required to drive to pick up and deliver records, etc.

Preferred:
1.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.