Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5981 Network & Telephony

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• Acts as a technical leader and mentor to up and coming team members.
• Effectively articulates recommended solutions to project teams, management, and executive leadership.
• Takes lead on large projects, initiatives, and complex changes.
• Performs platform-specific technical tasks including upgrades, installation, and configuration and installation of patches and fixes to minimize risk and service disruptions.
• Performs day to day engineering and operations tasks on Cisco Identity Service Engine (ISE) and Access Control System (ACS) to include installation, upgrades, configuration, and troubleshooting.
• Helps in the prevention and remediation of cyber security attacks.
• Resolves availability, capacity, and performance issues.
• Ensures that system improvements are successfully implemented and monitored to increase efficiency.
• Participate in risk assessments of various requests.
• Works with engineers to ensure security compliance. Scripts and automates various tasks related to network and security support.
• Performs problem analysis and documentation, root-cause analysis, and create incident reports.
• Performs detailed troubleshooting for complex operational issues.
• Work with the team to ensure compliance with all regulatory requirements.
• Performs tasks relating to business continuity products, including patching, health checks, audit review and repair, configuration modifications.
• Ensure service performance meets or exceeds business expectations and is delivered in accordance with SLAs.
• Performs hands-on work to install, configure, maintain, and troubleshoot the network hardware, software, and other components required for connectivity.
• Perform hands-on work to maintain products, services, protocols, and standards that meet network industry standards.
• Perform new and existing equipment, hardware, and software upgrades. Execute the design concepts, implementation plans, device setup and configuration settings, and maintenance plans. Performs troubleshooting.
• Stays up to date on network specific skills and practices.
• Supports users by a variety of methods, providing technical expertise to users and/or written means.
• This position is required to participate in a 24 x 7 on-call rotation.

Position Qualifications:

License/Certification/Education:

Required:

• Bachelor’s degree in computer science, engineering, information technology or related field.

Preferred:

• Cisco Certified Network Associate (CCNP)
• Check Point Certified Security Expert (CCSE)
• F5 Certified Administrator (F5-CA)

Experience/Skills:

Required:

• Minimum seven (7) years of related network engineering and security experience.
• Must have experience with HSRP, 802.1Q, Spanning Tree, IP subnetting, IP routing including OSPF, BGP, EIGRP.
• Design and deploy datacenter network, storage, and compute.
• Experience in logical design models (L2/L3, vPC, vPC+, VDC, FEX, datacenter zones, OTV, fabric path, spanning tree, port channels, VTP, VLANs, physical cabling).
• Experience designing and troubleshooting of GLBP, HSRP and VRRP.
• Experience designing and troubleshooting of AAA, ACLs, DHCP snooping, dynamic ARP inspection, IP source guard, port security, TrustSec
• Working technical knowledge of network control protocols (QOS, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, IPSec).
• Strong knowledge IP communication and routing (OSPF, EIGRP, BGP).
• Understanding of WAN/LAN and transport technologies (Ethernet and MPLS).
• Excellent hands-on technical knowledge of network equipment, including routers and switches.
• Technical knowledge of current network hardware, protocols, and internet standards and the ability to conduct research into networking issues and products with proven analytical and problem-solving abilities.
• Ability to prioritize tasks and communicate in a high-pressure environment with strong customer service orientation and experience working in a team-oriented, collaborative environment.
• Experience with Cisco switches, routers, and wireless controllers.
• Experience with Checkpoint firewalls.
• Experience with F5 Big IP load balancers.

Preferred:

• Experience with Cisco Stealth Watch.
• Experience with Cisco ASA firewalls.
• Experience with Cisco Identity Service Engine.

Needs Data Center switch experience Cisco Nexus and BGP routing,

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.