Job Overview

Responsible for delivering Epic function educational programs and support to end users. Utilizes current curriculum, lessons, and training materials to conduct Epic and other third-party application training for end users. Collaborate with members of the project and training team to assist in developing and maintain the training program.

Hours: Full- Time, Days

Location: Lowell, MA

Job Description

Minimum Qualifications:

1. Associate degree in education, instructional design, a clinical field or related field.

2. One (1) year of credentialed trainer experience OR three (3) years of trainer experience.

3. Valid Driver’s License.

Preferred Qualifications:

1. Bachelor’s degree in education, instructional design, a clinical field or related field.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• Lead in person workflow base classes for clinical and non-clinical areas as assigned based on credentialing competency.
• Support educational implementation and facilitates staff education regarding use of the clinical/business operations software applications.
• Facilitate regular training course offerings serving as the lead instructor or co-instructor.
• Serve as a workflow subject matter expert (“SME”) for dedicated area(s) of focus.
• Translate findings from classes, support sessions, and meetings into concise recommendations for educational enhancements, curriculum improvement, system build limitations, and access requirement opportunities.
• Maintain administrative pre-course and post-course processes.
• Collaborate with the Epic Principal Trainers to prepare approved materials and meet project timelines.
• Recommend adjustments and updates to learning materials and curriculum as needed.
• Administer competency tests.
• Respond to user’s needs and collaborate with other training staff to identify and develop appropriate technology solutions for teaching and learning.
• Responsible for providing curriculum maintenance support including inventory, drafting, formatting, testing, and validation of new materials and enhancement of existing materials.
• Participate in regular meetings with the Epic Staff Development team and serve as an education representative to support the alignment of planned changes and curriculum.
• Travel to assigned locations to facilitate training courses or to otherwise meet current business needs of the organization.

What We Offer:

• Competitive salaries & benefits that start on day one!
• 403(b) retirement with company match
• Tuition reimbursement
• Generous PTO

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.