Responsible for providing technical support for computer hardware, software, and operating systems throughout the Library Department. Work is performed with a high level of initiative in achieving goals and objectives, with reporting responsibilities to the Manager of Information Technology, who reviews work through reports and conferences. No supervision is exercised over other employees.

• Provides hardware and software support for both the public and staff computers, as directed by the Manager.
• Assists with the implementation of hardware and software upgrades.
• Provides training on software packages used by library staff.
• Customizes software application packages required by library administration.
• Assists in development, distribution and maintenance of in-house user guides and documentation.
• Participates in the development of Information Technology Division polices and procedures.
• Assists in the development and management of a disaster recovery plan and security procedures, back-up protocols and schedules.
• Develops and maintains inventories of hardware and software, including logs of equipment assignments, equipment and software upgrades, serial numbers, warranties and service calls.
• Works in back-up capacity in absence of department Manager.
• Compiles and maintains all statistics for the Library Department.
• Performs related duties as required.

• Considerable knowledge of information systems, software, and applications.
• Working knowledge of typical library and relevant networks and related computer systems.
• Excellent communication skills, both verbal and written.
• Ability to establish and maintain effective working relationships with other library staff and the general public.
• Good problem-solving skills and ability to work independently.
• Ability to be “on call” a rotation of evenings and weekends.
• Ability to keep abreast of new developments and technological advances in library information technology.
• Ability to lift 30 pounds.
• Valid Massachusetts’s driver’s license.

• Associate’s degree in computer science or a related field or equivalent specialized training and certification in computer science.
• Minimum of three years of experience customizing office software packages, including Microsoft Office products.