Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Participates in the design, configuration, testing, implementation, maintenance, and support of research applications and related systems (including OnCore, Advarra, and Mural Link). Collaborates with stakeholders to understand business needs, translate requirements into system solutions, and ensure applications effectively support research operations. Provides end-user training, troubleshooting, and ongoing operational support to promote successful system adoption and performance.

Education

• Bachelor's Degree required; experience can be considered in lieu of a degree

Experience

• Related IT experience, ideally in a healthcare IT environment required

Knowledge, Skills, and Abilities

• Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
• Ability to document workflows and business processes.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.
• If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.

Working Conditions

• This is a remote role that can be done from most US states
• This is a full-time position with a Monday through Friday schedule during standard Eastern Time business hours to support end users.

Remote

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$62,836.80 - $89,762.40/Annual

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework