Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary:
Responsible for improving experience with Mass General Brigham's EHR and associated clinical IT systems. Will be a leader and change agent, working closely with leaders and clinicians to understand their users' workflows and needs. Responsible for analyzing, developing, documenting, and tracking clinical content. Develop and oversee the completion of project plans and schedules, and track the progress of content development and build, including remediation efforts, enhancement, and demand projects.

Essential Functions:
• Participates in discussions to inform decisions using application knowledge and analysis.

• Documents business requirements and translates those requirements into functional specifications and/or system build/configuration for the software application.

• Participates in peer review for quality assurance of team member build and assists with onboarding & mentoring of new team members.

• Develops and executes test plans and performs other software quality assurance tasks.

• Provides ongoing support for software applications by identifying and resolving issues and escalating them as needed for timely resolution.

• Runs reports, updates tables, and performs other tasks associated with the ongoing operation of the software environment.

• Acts as team delegate/representative at department, project, or other meetings, as assigned.

• Participates as needed in reviewing the training curriculum and end-user
documentation for the application's user community.

• Participate in 24/7 on call coverage rotations as scheduled.

• Participate in 24/7 command center support structure as needed.

• Participate in on site meetings as required.

Education

Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree? Yes

Experience

• Experience in healthcare information technology 3-5 years required

Knowledge, Skills and Abilities

• Must be able to obtain and maintain required Epic Inpatient Orders certifications as outlined by program requirements.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Excellent leadership and supervisory skills.
• Excellent problem solving and organizational skills.
• Direct and open communication is able to be concise, articulate, and able to communicate effectively orally and written.
• Experience in the development, support or operation of software applications, preferably in a healthcare setting.
• Results-oriented ability to focus on solutions for relevant, concrete issues.
• Proficient with standard office technologies and software.,

• M-F Eastern Business Hours required

• Hybrid Onsite Flexible working model required weekly includes onsite in office (1-2 days per week weekly, must be flexible for business needs)

• Remote working days require stable, secure, quiet, compliant working station

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$75,275.20 - $109,553.60/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework