Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Business Analyst participates in designing, developing, testing, implementing, and maintaining software applications. Assists in training and supporting end users. Provides software/application support services and collaborates with users to understand workflows, document requirements, and execute testing.


Essential Functions for Success

-Assists with documenting business requirements and translating them into functional specifications for software applications.
-Assists with developing and executing testing plans and other software quality assurance tasks.
-Provides ongoing support for software applications by identifying and resolving issues, escalating as needed for timely resolution.
-Provides high-quality service to end users according to defined service level agreements.
-Trains and Supports.
-Assist with the documentation of business processes.
-Understand user requirements; assist in translating these into functional requirements.
-Trains end users on software applications and assists with developing end-user documentation.
-Runs reports and performs tasks related to the ongoing operation of the software environment.

• Bachelor's Degree Computer Science or related field of study required

• Related IT experience, ideally in healthcare IT environment 0-1 year preferred

• Experience providing end-user support, preferably in a healthcare setting. Problem-solving skills.

• Ability to document workflows and business processes.

• Experience in the development, support, or operation of software applications, preferably in a healthcare setting.

• Ability to learn quickly, Knowledge of Microsoft Office 365 and other popular office productivity solutions.

• Proficient interpersonal skills to effectively communicate with both technical and non-technical staff.

Working Model Requirements

• M-F Eastern business hours

• Hybrid required includes onsite. Remote working days require stable, secure, quiet, compliant work station

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$61,609.60 - $88,004.80/Annual

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework