Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

This role is primarily focused on the Epic Optime, Anesthesia, Cupid, ASAP and Pheonix. The candidate will also be responsible for supporting for several internally developed applications that integrate with Epic.

This role supports clinical users of Brigham and Women’s Hospital and Brigham, Women’s Faulkner Hospital, and Foxborough procedural areas. The candidate will act as a key liaison between the operational and clinical community and Enterprise teams. The Clinical Business Analyst will use their knowledge of application functionality, system processes and clinical workflows to provide exceptional customer support and troubleshooting. Support consists of telephone support, along with classroom, and at-the-elbow support in patient care areas.

Under the direction of the Manager for Brigham Digital Clinical Departmental Information Systems, the individual in this role will:
• Primarily function in a support-based role working with end-users through day, overnight and weekend call on a rotating basis. The primary application supported will be Epic Optime/Anesthesia, Epic Cupid, Epic ASAP, Epic Pheonix, Reporting Workbench and any complementary/vendor applications supported by the Departmental team.
• Provide in-person support at Brigham and Women’s Hospital and Brigham and Women’s Faulkner and distributed offsite locations.
• Provide off hours (weekends and/or evenings) on-site support multiple times per year for Epic upgrades and other organizational project “Go-Lives”.
• Applicant must be able to create and maintain healthy working relationships with the end users, leadership, and satellite staff.
• Create, or update, change related training and communication materials as it relates to the above supported Epic module changes.
• Document and analyze business processes and drive business process improvement workflows.
• Functional and technical requirements definition.
• System testing/quality assurance.
• Identify system and related operational issues and provide recommended solutions.

Job Summary

Works with users to provide software/application support services. May also work with users to understand clinical and business workflows, document functional requirements, execute test scripts and user acceptance testing. Essential Functions. Support and educate users on the use of clinical and complementary applications.

-Help identify and resolve issues, escalating as needed for timely resolution.

-Provide high quality service to end users, according to defined service level agreements.

-Run reports as needed.

-Assist with the documentation of business processes.

-Understand user requirements; assist in translating these into functional requirements.

-Assist with executing user acceptance testing plans.

-Participate in team meetings to discuss team and project activities, issues, changes, and communications.

Education Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Analytics/Systems Development Experience 1-2 years required Knowledge, Skills and Abilities - Experience providing end user support, preferably in a healthcare setting Problem-solving skills. - Ability to document workflows and business processes. - Strong interpersonal skills to effectively communicate with both technical and non-technical staff. - Ability to learn quickly Knowledge of Microsoft Office 365 and other popular office productivity solutions.

-M-F Eastern Business Hours required

-Hybrid Onsite Flexible working model required weekly includes onsite in office (1-2 days per week weekly, must be flexible for business needs)

-Remote working days require stable, secure, quiet, compliant working station

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$61,609.60 - $88,004.80/Annual

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework