Senior Business Analyst
Mass General Brigham
IT, Sales & Business Development
Somerville, MA, USA
Posted on Jun 4, 2025
Site: Mass General Brigham Health Plan Holding Company, Inc.
A Sr. Business Analyst will have 5+ years of practical experience as an analyst, with repeated practice performing business analysis in a variety of complex situations. A Sr. Business Analyst knows what business analysis techniques to use, influences the desired outcome on a project, assess and manage risk and define change strategy. A person in this role works independently and may plan, supervise or lead the work of others on large projects and work efforts.
Essential Functions
-Possess leadership aptitude, critical thinking, and problem-solving proficiency.
-Have strong business domain knowledge and ability to assess and manage risk and define change strategy accordingly.
-Collaborates with key business partners to support business operations and understand how current and future business processes and systems enhancements may improve business processes and productivity.
-Elicits, gathers, creates and documents business requirements as part of the project lifecycle.
-Identifies, defines and documents new business process workflows using industry standard analysis approaches.
-Manages requirements and documentation needs for complex projects and programs.
-Develops business needs analysis documentation for project teams, development teams and participate in various stages of data and requirement analysis as part of the project lifecycle.
-Works closely with cross-functional teams to assure coordination of efforts, timing, priority, and impact on assigned projects.
-Collaborate with Mass General Health Plan stakeholders and vendors and/or consultants to assure timely, cost-effective project delivery.
-Works within project deadlines, schedules, and manages multiple competing priorities.
-Communicates effectively with end-users to convey schedules, dates, priorities, needs, project-related information, and escalate issues, as needed.
-Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.
-Hold self and others accountable to meet commitments.
-Ensure diversity, equity, and inclusion are integrated as a guiding principle.
-Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.Remote399 Revolution Drive40RegularDay (United States of America)Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Sr. Business Analyst will play an important role in understanding cross-functional stakeholder needs, facilitating the negotiation of requirements amongst these stakeholders, identifying the current- and future-state business processes and systems, helping the business stakeholders envision the future and how their work will need to change to support the future, creating, analyzing, and validating detailed functional specifications, facilitating design sessions with the development team to define the solution and delivering elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.A Sr. Business Analyst will have 5+ years of practical experience as an analyst, with repeated practice performing business analysis in a variety of complex situations. A Sr. Business Analyst knows what business analysis techniques to use, influences the desired outcome on a project, assess and manage risk and define change strategy. A person in this role works independently and may plan, supervise or lead the work of others on large projects and work efforts.
Essential Functions
-Possess leadership aptitude, critical thinking, and problem-solving proficiency.
-Have strong business domain knowledge and ability to assess and manage risk and define change strategy accordingly.
-Collaborates with key business partners to support business operations and understand how current and future business processes and systems enhancements may improve business processes and productivity.
-Elicits, gathers, creates and documents business requirements as part of the project lifecycle.
-Identifies, defines and documents new business process workflows using industry standard analysis approaches.
-Manages requirements and documentation needs for complex projects and programs.
-Develops business needs analysis documentation for project teams, development teams and participate in various stages of data and requirement analysis as part of the project lifecycle.
-Works closely with cross-functional teams to assure coordination of efforts, timing, priority, and impact on assigned projects.
-Collaborate with Mass General Health Plan stakeholders and vendors and/or consultants to assure timely, cost-effective project delivery.
-Works within project deadlines, schedules, and manages multiple competing priorities.
-Communicates effectively with end-users to convey schedules, dates, priorities, needs, project-related information, and escalate issues, as needed.
-Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.
-Hold self and others accountable to meet commitments.
-Ensure diversity, equity, and inclusion are integrated as a guiding principle.
-Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
Qualifications
Knowledge and Education
Required:
- Bachelor’s Degree or the equivalent combination of training and experience.
Preferred/Desired:
- Professional Business Analyst certification
Experience
Required:
- 5+ years direct working experience as a Business Analyst in the Healthcare field.
Preferred/Desired:
- Healthcare domain knowledge, Claims Processing, Financial Systems and/or Healthcare Information Technology experience preferred.
- Microsoft Office Suite and analysis tools (Visio, Word, Excel, and SharePoint) preferred.
- Ability to manage multiple deliverables and work well in fast-paced and high-pressure situations.
- Strong understanding of industry standard Business Analysis techniques.
- Comprehensive working knowledge of the System Development Life Cycle (SDLC).
- Ability to gather, analyze, and document requirements from business users and relay information to project teams for systems and/or business process development.
- Experience creating workflows, user stories and post-production support documentation.
- Ability to conduct impact assessments of new requirements on an existing business process.
- Very socially-focused requiring customer-focused attitude.
- Build and maintain collaborative relationships.
- Facilitate decision-making processes between business and IT resources to build consensus.
- Excellent interpersonal, verbal and written communication skills including a consultative communication style
- Be comfortable working in a one-on-one or in a team environment and lead by example.
- Understand and where needed, collaborate to develop project objectives and how systems support business areas.
- Strong understanding of industry standard Business Analysis techniques.
- Strong processes and data analysis skills.
- Excellent interpersonal, verbal and written communication skills.
Skills/Competencies
- Demonstrate Mass General Health Plan's core brand principles of always listening, challenging conventions, and providing value.
- Strong aptitude for technology-based solutions.
- Exercise self-awareness; monitor impact on others; be receptive to and seek out feedback; use self-discipline to adjust to feedback.
- Be accountable for delivering high-quality work. Act with a clear sense of ownership.
- Bring fresh ideas forward by actively listening to and working with employees and the people we serve.
Additional Job Details (if applicable)
Working Conditions:
- This is a remote role that can be done in most US states
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.