Digital Clinical Business Analyst
Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
This vital role provides a blend of frontline technical support to our providers and business staff and will be responsible for coordinating prioritized projects as needed.
Job Summary
The OpportunityThe Digital Clinical Business Analyst of the Digital Care Delivery team is responsible for the implementation, analysis and testing, maintenance and upgrades, application design, and debugging of clinical systems related projects, including for Epic.
What You'll Do:
-Supports software application and workflow experts to provide design & build expertise to analyze organization's current business practices and translate them into configurations and workflows, for successful product implementation.
-Ability to help guide decisions using application knowledge and analysis in a timely fashion.
-Participates in peer review for quality assurance of team member build, and assists with onboarding & mentoring of new team members.
-Works closely with end users to document business requirements, and translates those requirements into functional specifications and/or system build/configuration for the software application.
-Develops and executes test plans and performs other software quality assurance tasks.
-Provides ongoing support of the software applications by identifying and resolving issues, and escalating as needed for timely resolution.
-Participates in regular team meetings to discuss team activities, issues and updates.
-Acts as team delegate/representative at department, project or other meetings, as assigned.
-Participates as needed with review of the training curriculum and end user documentation for the applications user community.
Qualifications
What You Bring:
- Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
- Experience in lieu of a degree may be considered
- Information Technology Experience 2-3 years required and Electronic Health Records Experience 2-3 years required
- Must obtain Epic certification if required for assigned Epic applications.
Skills For Success:
- Experience in the development, support or operation of software applications, preferably in a healthcare setting.
- Ability to document workflows and business processes.
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
- Problem-solving skills.
- Ability to learn quickly.
- Knowledge of Microsoft Office 365 and other popular office productivity solutions.
Additional Job Details (if applicable)
Working Model Requirements
- Onsite Oak Bluffs, MA at Martha's Vineyard Hospital
- M-F Eastern Business hours required
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.