Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Cadence fundamental experience requirements
o Questions
o Rules
o Subgroups
o Visit Type masterfile add/remove settings
o Blocks
o Tags
o SmartTexts
o Session Definitions/Limits
o Pools
o Centers
o Modifiers
o Reporting workbench report/slicer dicer
o Referral Workqueue build/maintenance
o Appointment Request Workqueue build/maintenance
o Printing/Mapping add/remove settings
o Provider Masterfile
o Department Build/Facility Structure

• Cadence Production Support- General
o Strong understanding of Primary and Specilaty clinic workflows
o End user general support – Cadence
o ServiceNow ticket management or similar system
o Cadence Enhancements/Projects as assigned

Job Summary

Summary
Act as part of a team of application and workflow experts to provide design & build supporting Epic and possibly other healthcare systems. Analyzes the organization's current business practices and translates them into configurations and workflows for successful product implementation.
Essential Functions
-Participates in discussions to inform decisions using application knowledge and analysis.
-Documents business requirements and translates those requirements into functional specifications and/or system build/configuration for the software application.
-Participates in peer review for quality assurance of team member build and assists with onboarding & mentoring of new team members.
-Develops and executes test plans and performs other software quality assurance tasks.
-Provides ongoing support of the software applications by identifying and resolving issues, and escalating as needed for timely resolution.
-Runs reports, updates tables, and performs other tasks associated with the ongoing operation of the software environment.
-Acts as team delegate/representative at department, project, or other meetings, as assigned.
-Participates as needed with a review of the training curriculum and end-user documentation for the applications user community.

Education
Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
Yes

Licenses and Credentials

Experience
Experience in healthcare information technology 3-5 years required

5+ years Preferred

Knowledge, Skills and Abilities
- Must be able to obtain required Epic certifications as outlined by program requirements.
- Experience in the development, support or operation of software applications, preferably in a healthcare setting.
- Excellent oral and written communication skills.
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
- Demonstrated analytic and problem-solving skills.
- Knowledge of Microsoft Office 365 and other popular office productivity solutions.

• Onsite Flexible Hybrid working model requires weekly office working days, 1-3 days per week onsite
• M-F Eastern Business hours required
• Remote working days require stable, secure, quiet, compliant working station

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework