Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Offsite or traveling network technicians provide IT support for users at remote locations or travel to client sites to address technical issues.

Job Summary

Summary<br>Provides technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners and other peripheral devices. Services will include device deployment, software installation, testing network connections, troubleshooting services and repairs.<br><br>Does this position require Patient Care?<br>No<br><br>Essential Functions<br>-Provide break/fix technical support services for networked and stand-alone computing equipment. <br>
-Use knowledgebase articles, where appropriate, to resolve issues. <br>
-Document work performed within the service management software; document device and user data as required. <br>
-Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate. <br>
-Provide setup and configuration of computers and other network devices in compliance with Mass General Brigham standards; participate in large hardware deployments, moves and operating system rollouts. <br>
-Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty hardware and cable management. <br>
-Provide next level technical support for Service Desk staff. <br>

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Hands-on experience with the installation, repair and troubleshooting of personal computers 1-2 years preferred Knowledge, Skills and Abilities - Strong knowledge of operating systems (Windows, macOS, etc.), hardware components, network protocols, and troubleshooting methodologies. - Excellent verbal and written communication skills to interact effectively with hospital staff, explain technical concepts in non-technical terms, and document support activities clearly. - Analytical mindset with the ability to identify and resolve technical issues quickly and efficiently. - A strong customer-oriented approach, with a focus on providing excellent service and support to hospital staff. - The role may involve some lifting and moving of computer equipment, so physical fitness may be required.

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Onsite

830 Boylston Street

40

Regular

Day (United States of America)

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework