Digital Research Operations Intern
Mass General Brigham
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
The OpportunityMass General Brigham is a world-renowned academic healthcare delivery system dedicated to enhancing patient care, driving research innovations, and fostering community impact. As a part of our commitment to developing emerging talent, we are offering a Summer College Internship for a student interested in healthcare administration, digital research operations, and program coordination.
Essential Responsibilities
• Assist in coordinating administrative procedures and processes to support digital and research operations.
• Provide support for meetings, including preparing materials and managing schedules.
• Maintain and organize project databases, compile data, and generate reports to support decision-making.
• Support research operations, including observing intake management, project coordination, and digital experience improvements.
• Contribute to the development of a large website redesign project termed the research portal, a single-entry point for researchers to access information and support.
• Assist in preparing compliance documentation and tracking research projects in Workfront, an MGB enterprise system.
• Participate in quality improvement projects, analyzing existing processes and recommending modifications.
• Engage in outreach and education efforts, ensuring researchers and program staff are aware of available resources.
• Collaborate with cross-functional teams to enhance program efficiency and contribute to digital transformation initiatives.
Qualifications
High School Diploma or Equivalent required.
Current enrollment required in an undergraduate program, preferably in Business Administration, Healthcare Management, Public Health, Information Technology, or a related field.
Skills for Success
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other web-based applications.
Strong written and verbal communication skills to engage with various stakeholders.
Ability to work collaboratively in teams while also managing independent tasks.
Strong organizational skills with attention to detail and ability to manage multiple priorities.
Interest in healthcare, digital transformation, and research operations.
Working Conditions
M-F Eastern business hours. up to 40 hours per week starting June 2 to August 8, 2025
Onsite working model as needed weekly for events at AR and Local MGB sites up to 3 times per week onsite
Remote working days require stable, secure, quiet, compliant working station
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.