Digital Research Operations Data Concierge
Mass General Brigham
Operations
Somerville, MA, USA
Posted on Apr 3, 2025
Site: Mass General Brigham Incorporated
Healthcare is undergoing a huge transformation. There are numerous contributing factors such as policy/ reimbursement changes, aging of the population and a renewed focus on the patient experience. Increasingly sophisticated digital technologies (e.g. AI, cloud, smart devices and novel sensors) are also transforming the way we deliver patient care. As one of the leading integrated academic healthcare delivery systems, Mass General Brigham is dedicated to enhancing patient care, to teaching and research and to serving the community. Furthermore, Mass General Brigham seeks to build new care delivery models, to develop and translate breakthrough ideas and innovations, and generate new revenue streams. Emerging technologies, as well as co-developing new technology solutions with technology vendors and startups are critical to achieving these strategic aims.
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery but will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Research-infused care sets Mass General Brigham apart
As a national leader in innovation, our patient-centered mentality and systemwide collaborative approach are the keys to research breakthroughs that drive medical innovation, gain new knowledge, and improve patient outcomes. Our physician-scientists—in the lab, in the clinic, and at the bedside—work tirelessly to understand the effects of debilitating diseases and our patient’s needs to help guide our studies and improve patient care.
Mass General Brigham has over 200 years of leading innovative science, with 13 Nobel Laureates for research achievements and medical firsts. As a world-recognized leader in research, we are home to one of the largest hospital system-based research medical centers in the U.S., with an annual research budget of over $2 billion. Our researchers and clinicians are conducting thousands of studies in every major medical therapeutic and technology discipline. We are currently enrolling our patients in over 2,700 ongoing clinical trials to accelerate bringing new treatments and therapies to our patients and the world.
Mass General Brigham is developing a new team of Research Data Concierge experts to support the research community
The Digital Research Operations team was created in Digital in October of 2023 to enable and accelerate biomedical research and discovery through the provision of exceptional technology and data services to researchers and investigators. The new function of Research Data Concierge experts will report to the Director of Research Data Platforms.
The Digital Research Operations Data Concierge serves as the primary liaison between researchers and data teams, ensuring seamless access to accurate, timely, and relevant data. This role requires a deep understanding of data systems, exceptional communication skills, and the ability to translate business needs into actionable data solutions. The Research Data Concierge will manage data requests, provide data insights, and support decision-making processes by delivering tailored data products and services. Examples of data needs include cohort feasibility, data for projects, data governance process and connecting researchers with the appropriate resources and tools to keep data secure and compliant with MGB policies.
The Research Data Concierge team will collaborate with the data, cloud and innovation teams in Digital, and support researchers across MBG. They will act as a custodian and subject matter expert within Digital for the data needs and opportunities of Research
The Digital Research Operations Data Concierge is responsible for extracting knowledge and insights from data in order to investigate business/operational problems through a range of data preparation, modeling, analysis, and/or visualization techniques.
Essential Functions
• Researcher Engagement: Act as the primary point of contact for researchers regarding data-related inquiries and requests. Understand business objectives and translate to data requirements.
• Data Delivery: Facilitate the delivery of high-quality, actionable data reports, dashboards, and insights tailored to specific business needs. Future goal includes providing automated / self-service options. All data delivery will align with compliance and regulatory processes.
• Data Management: Coordinate with data engineers, analysts, and scientists to ensure data accuracy, integrity, reproducibility, extensibility, and availability. Issue Resolution: Troubleshoot and resolve data access or quality issues quickly and efficiently.
• Documentation & Training: Create and maintain documentation for data processes, standards, and best practices. Collaborate with IRB, Compliance and InfoSec to publish and adhere to data access and usage policies. Share this with the Data Concierge team and help to train new members of the team.
• Compliance: Track per project effort as directed.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the data delivery experience.
• Collaborate with the enterprise teams in Digital and stakeholders across Research to co-create the vision, strategy and roadmap for research data platforms.
• Create, manage, and share an overall platform and service scorecard which articulates the value of the work undertaken by the data concierge team. Use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.Remote399 Revolution Drive40RegularDay (United States of America)Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
The OpportunityHealthcare is undergoing a huge transformation. There are numerous contributing factors such as policy/ reimbursement changes, aging of the population and a renewed focus on the patient experience. Increasingly sophisticated digital technologies (e.g. AI, cloud, smart devices and novel sensors) are also transforming the way we deliver patient care. As one of the leading integrated academic healthcare delivery systems, Mass General Brigham is dedicated to enhancing patient care, to teaching and research and to serving the community. Furthermore, Mass General Brigham seeks to build new care delivery models, to develop and translate breakthrough ideas and innovations, and generate new revenue streams. Emerging technologies, as well as co-developing new technology solutions with technology vendors and startups are critical to achieving these strategic aims.
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery but will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Research-infused care sets Mass General Brigham apart
As a national leader in innovation, our patient-centered mentality and systemwide collaborative approach are the keys to research breakthroughs that drive medical innovation, gain new knowledge, and improve patient outcomes. Our physician-scientists—in the lab, in the clinic, and at the bedside—work tirelessly to understand the effects of debilitating diseases and our patient’s needs to help guide our studies and improve patient care.
Mass General Brigham has over 200 years of leading innovative science, with 13 Nobel Laureates for research achievements and medical firsts. As a world-recognized leader in research, we are home to one of the largest hospital system-based research medical centers in the U.S., with an annual research budget of over $2 billion. Our researchers and clinicians are conducting thousands of studies in every major medical therapeutic and technology discipline. We are currently enrolling our patients in over 2,700 ongoing clinical trials to accelerate bringing new treatments and therapies to our patients and the world.
Mass General Brigham is developing a new team of Research Data Concierge experts to support the research community
The Digital Research Operations team was created in Digital in October of 2023 to enable and accelerate biomedical research and discovery through the provision of exceptional technology and data services to researchers and investigators. The new function of Research Data Concierge experts will report to the Director of Research Data Platforms.
The Digital Research Operations Data Concierge serves as the primary liaison between researchers and data teams, ensuring seamless access to accurate, timely, and relevant data. This role requires a deep understanding of data systems, exceptional communication skills, and the ability to translate business needs into actionable data solutions. The Research Data Concierge will manage data requests, provide data insights, and support decision-making processes by delivering tailored data products and services. Examples of data needs include cohort feasibility, data for projects, data governance process and connecting researchers with the appropriate resources and tools to keep data secure and compliant with MGB policies.
The Research Data Concierge team will collaborate with the data, cloud and innovation teams in Digital, and support researchers across MBG. They will act as a custodian and subject matter expert within Digital for the data needs and opportunities of Research
The Digital Research Operations Data Concierge is responsible for extracting knowledge and insights from data in order to investigate business/operational problems through a range of data preparation, modeling, analysis, and/or visualization techniques.
Essential Functions
• Researcher Engagement: Act as the primary point of contact for researchers regarding data-related inquiries and requests. Understand business objectives and translate to data requirements.
• Data Delivery: Facilitate the delivery of high-quality, actionable data reports, dashboards, and insights tailored to specific business needs. Future goal includes providing automated / self-service options. All data delivery will align with compliance and regulatory processes.
• Data Management: Coordinate with data engineers, analysts, and scientists to ensure data accuracy, integrity, reproducibility, extensibility, and availability. Issue Resolution: Troubleshoot and resolve data access or quality issues quickly and efficiently.
• Documentation & Training: Create and maintain documentation for data processes, standards, and best practices. Collaborate with IRB, Compliance and InfoSec to publish and adhere to data access and usage policies. Share this with the Data Concierge team and help to train new members of the team.
• Compliance: Track per project effort as directed.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the data delivery experience.
• Collaborate with the enterprise teams in Digital and stakeholders across Research to co-create the vision, strategy and roadmap for research data platforms.
• Create, manage, and share an overall platform and service scorecard which articulates the value of the work undertaken by the data concierge team. Use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
Qualifications
- 3+ years in a data-related role such as data analyst, data engineer, data manager, or software developer. Experience in a client-facing role is highly desirable.
- Bachelors degree required, advanced degree preferred in data science, information systems, data & analytics., or STEM field
- This role can consider experience in lieu of a degree
- A strong foundation and experience in working in research and a complex healthcare environment
- Experience with infrastructure platforms, including Cloud
- Deep consultative experience with demonstrated ability to translate business needs into technical programs which deliver real business value
Knowledge, Skills and Abilities
- Technical Skills:
- Proficiency in querying complex data structures using an SQL dialect.
- General programming skills and experience with Python preferred. Familiarity with other data-focused programming languages (e.g., SAS, R, or MATLAB).
- Proficiency in data visualization tools (e.g., Tableau, Power BI), and Excel.
- Familiarity with data management platforms, databases, and ETL processes.
- Understanding of data governance, privacy, and security practices.
- Soft Skills:
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ownership, ability to manage multiple projects, prioritize tasks effectively
- Customer-centric mindset with a focus on exceptional service and delivering data that fits into our customers’ workflow Be curious and ask discerning questions.
- Integrity and honest communication with all stakeholders. Build trust.
- Support other team members, be an active participant in meetings, and share knowledge.
- Strong project and program management skills
Additional Job Details (if applicable)
Working Conditions Required
M-F Eastern Business hours
Onsite Flexible Hybrid required role, includes weekly onsite work for business needs, must be flexible for Assembly Row and MGB Local Sites
Remote working days require secure, stable, quiet, compliant working station.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.