Digital Intern, Patient Experience Planning and Operations
Mass General Brigham
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Digital Patient Experience InternThe Opportunity:
Mass General Brigham Digital is seeking applicants for a ten-week internship program that begins on Monday, June 2d and runs through Friday, August 8th.
This intern will contribute to a diverse team by providing support for projects and new initiatives. The intern will support project & program meetings and contribute to discussions. The intern will also have the opportunity to interact with business leaders across the Digital Patient Experience teams as well as the MGB enterprise. This intern will report to the Planning and Operations team in Digital Patient Experience.
At Mass General Brigham Digital Patient Experience, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Transforming the digital patient experience will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Duties may include:
Provide project coordination support, including planning and tracking for assigned projects and initiatives
Participate in internal process improvement activities
Identify and implement ways to improve processes and systems
Provide data analysis and database support on projects
Attend and support meetings; create presentations, provide agendas and minutes, and contribute to discussion
Support direct and indirect leadership on project needs and other administrative duties as requested.
Qualifications
Excellent communication skills
Ability to maintain confidentiality of sensitive information
Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint
Ability to work independently and with a team
Attention to detail
Comfortable learning and using new software
Interest in healthcare technology, project management and/or quality assurance processes
Currently enrolled in college degree program
Schedule requirements:
- This internship will be June 2nd - August 8th 2025 and will be up to 40 hours/week
- M-F Hybrid role includes onsite at MGB local sites and Assembly Row.
- Remote Working days require stable, quiet, secure working area that is HIPAA compliant
- Onsite events are planned ahead, working days onsite weekly vary for department needs, must be flexible.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.