Site: Mass General Brigham Incorporated

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

This role is primarily focused on the Epic Optime, Anesthesia, Cupid, ASAP and Pheonix. The candidate will also be responsible for supporting for several internally developed applications that integrate with Epic.

This role supports clinical users of Brigham and Women’s Hospital and Brigham, Women’s Faulkner Hospital, Harbor Medical Associates and Foxborough procedural areas. The candidate will act as a key liaison between the operational and clinical community and Enterprise teams. The Clinical Business Analyst will use their knowledge of application functionality, system processes and clinical workflows to provide exceptional customer support and troubleshooting. Support consists of telephone support, along with classroom, and at-the-elbow support in patient care areas.

Under the direction of the Manager for Brigham Digital Clinical Departmental Information Systems, the individual in this role will:
• Primarily function in a support-based role working with end-users through day, overnight and weekend call on a rotating basis. The primary application supported will be Epic Optime/Anesthesia, Epic Cupid, Epic ASAP, Epic Pheonix, Reporting Workbench and any complementary/vendor applications supported by the Departmental team.
• Provide in-person support at Brigham and Women’s Hospital and Brigham and Women’s Faulkner and distributed offsite locations.
• Provide off hours (weekends and/or evenings) on-site support multiple times per year for Epic upgrades and other organizational project “Go-Lives”.
• Applicant must be able to create and maintain healthy working relationships with the end users, leadership, and satellite staff.
• Create, or update, change related training and communication materials as it relates to the above supported Epic module changes.
• Document and analyze business processes and drive business process improvement workflows.
• Functional and technical requirements definition.
• System testing/quality assurance.
• Identify system and related operational issues and provide recommended solutions.

Job Summary

Summary<br>Works with users to provide software/application support services. May also work with users to understand clinical and business workflows, document functional requirements, execute test scripts and user acceptance testing.<br><br>Essential Functions<br>-Support and educate users on the use of clinical and complementary applications. <br>
-Help identify and resolve issues, escalating as needed for timely resolution. <br>
-Provide high quality service to end users, according to defined service level agreements. <br>
-Run reports as needed. <br>
-Assist with the documentation of business processes. <br>
-Understand user requirements; assist in translating these into functional requirements. <br>
-Assist with executing user acceptance testing plans. <br>
-Participate in team meetings to discuss team and project activities, issues, changes, and communications. <br>

Education Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Analytics/Systems Development Experience 1-2 years required Knowledge, Skills and Abilities - Experience providing end user support, preferably in a healthcare setting Problem-solving skills. - Ability to document workflows and business processes. - Strong interpersonal skills to effectively communicate with both technical and non-technical staff. - Ability to learn quickly Knowledge of Microsoft Office 365 and other popular office productivity solutions.

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework