About Us:

As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity:

The Clinical Business Analyst works with users to provide software support services. They will also work with users to understand clinical and business workflows, document functional requirements, execute test scripts and user acceptance testing.

Principle Duties and Responsibilities:

• Support and educate users of on the use of clinical and complementary applications. Prepare end-user training materials.
• Identify and resolve issues, escalating as needed for timely resolution.
• Provide high quality service to users, according to defined service level agreements.
• Create and run reports as needed using tools such as Epic Reporting Workbench.
• Document and analyze business processes and workflows to help drive business process improvements and ensure accurate system configuration.
• Produces specification documents with guidance from senior staff.
• Assist with developing and executing user acceptance testing plans including creation of test cases.
• Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.
• Participate in team meetings to discuss team and project activities, issues, changes, and communications.
• Assist in identifying and recommending best practices for business analysis, training and end user support functions.
• Use recognized project management tools and methodologies.
• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
• Other duties as assigned.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position is a hybrid position based 100 Cambridge St, Boston, MA 02114.
• The position also requires occasional local travel to MGB sites, vendors, and/or conferences.
• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.
• Normal office working conditions. The noise level in the work environment is quiet to moderate.
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and depth perception.
• May require evening, weekend, and holiday work, as well as on-call work

Qualifications

• Bachelor’s degree in business, Information Technology, Healthcare or a related field required
• Three or more years of healthcare information technology experience with knowledge of clinical systems
• Epic Certification desired or must obtain Epic training as outlined by program requirement
• A combination of education and experience may be substituted for requirements

Hybrid Working Model

• M-F Eastern Business hours
• Hybrid model includes onsite, a variable schedule, 2 days per week Boston Cambridge St and /or Assembly Row, Somerville
• Remote days require stable secure quiet work station.
• On site for monthly meetings and as hospital needs dictate at AR or MGB Local Boston sites

Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.