As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity:

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

We are seeking a highly motivated and experienced Technical Business Analyst to join our Azure DevOps team. The ideal candidate will bridge the gap between IT and business operations, leveraging Azure DevOps to improve processes and drive efficiency. As a Technical Business Analyst, you will play a critical role in ensuring that our software development projects are delivered on time, within budget, and meet the needs of our customers. You will work closely with cross-functional teams, including development, testing, and operations, to analyze business requirements and develop solutions that balance customer requirements with organizational policies and standards.

This is a technology SME position that requires hands-on process development and implementation within a fast-moving, agile group that interacts with and supports research and development activities in the enterprise. The unifying characteristics of the position are a well-grounded, hands-on understanding of the Software Development Lifecycle including best practices around Software Quality Assurance, an understanding of systems integration and automation, an eagerness to learn quickly, develop robust support models in an agile/flexible manner, and apply new technologies and services. A deep motivation to work with and enable cutting-edge on-prem and cloud-based projects, ability to work independently to meet deadlines, outstanding customer service skills, and the ability to help teams and projects successfully accomplish their objectives is a must. Ideal candidates thrive on variety and innovation in their daily work, on interaction with customers who are world-renowned leaders in their fields and working with a wide range of technologies in a decentralized non-standard environment.

Principal Duties and Responsibilities:
· Conduct business process analyses, return on investment (ROI) analyses and needs assessments to align Azure DevOps solutions with business initiatives.

· Work closely with development, testing and operations teams to implement DevOps practices and tools including CI/CD.

· Develop and maintain project dashboards and reports to track progress and performance.

· Collaborate with testing teams to ensure that software solutions meet quality and testing standards.

· Occasionally lead testing efforts for ADO Feature updates and extension validation as well as home grown utilities and workflow automation.

· Create and maintain technical documentation for Azure DevOps processes and best practices.

· Provide demonstrations of Azure DevOps features and workflows to stakeholders.

· Develop and deliver training programs on Azure DevOps tools and methodologies for technical and non-technical staff.

· Manage and document project migrations within ADO as well as from external platforms such as JIRA, GitLab and other.

Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

· This position requires occasional local travel to MGB sites, vendors, and/or conferences

· Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.

· Normal office working conditions. The noise level in the work environment is quiet to moderate.

· While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.

· Specific vision abilities required by this job include close vision, distance vision and depth perception.

· On-call coverage expected as business needs dictate.

Qualifications:
· Bachelor’s Degree in Business, Information Technology, Healthcare, or a related field required; Master’s degree preferred.

· Eight or more years of healthcare information technology experience with knowledge of clinical systems.

· Strong knowledge of Azure DevOps, including Azure Boards, Repos, Pipelines, and Test Plans.

· Excellent understanding of Agile and DevOps methodologies.

· Experience with requirements elicitation, gap analysis, and process modeling.

· Proficiency in using tools like MS Project, Visio, JIRA, and collaboration platforms.

· Strong communication and presentation skills for effective training delivery.

· Ability to translate complex technical concepts into easy-to-understand language for various audiences.

· Epic Certification desired or must obtain Epic training as outlined by program requirement

· A combination of education and experience may be substituted for requirements

Skills/Abilities/Competencies:
· Certifications in Azure DevOps, Scrum, or ITIL preferred.

· Familiarity with programming concepts and version control systems and scripting languages such as Python and Javascript.

· Knowledge of CI/CD pipelines and automated testing practices.

· Experience with project management tools and methodologies (e.g. MS Project, Asana, Jira)

· Experience with cloud-based technologies (e.g. Azure, AWS, Google Cloud)

· Knowledge of DevOps practices and tools (e.g. Docker, Kubernetes, Jenkins)

· Experience with testing and quality assurance methodologies (e.g. Test-Driven Development, Behavior-Driven Development)

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.