As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

The Opportunity

Under direction of the NWH/SLM Epic Inpatient/Departmental Senior Digital Manager, the Teammate in this role will focus on the Epic Clinical Applications of Ambulatory and Inpatient to support the outpatient hospital departments and inpatient units associated with Newton-Wellesley and Salem Hospitals. This role consists of remote supports of trouble tickets, telephone support, remote sessions, along with at-the-elbow support on site at Newton-Wellesley outpatient clinics and patient care areas. The individual in this role will:

Primarily function in a support-based role working with end-users through normal business hours, and will participate in an overnight, weekend, and holiday Community Division on-call rotation.

· Teammate must be able to create and maintain healthy working relationships with the end users, leadership, and satellite staff

· Teammate will create and maintain training and communication materials as it relates to Epic Ambulatory and Epic Inpatient application changes to assist end users

· Plan, manage, and over-see projects utilizing recognized project management techniques and methodologies

· Conduct formal presentations and prepare presentation for project level work

· Complete work assignments in accordance with established timelines

The Clinical Business Analyst works with users to understand complex clinical and business workflows, define functional requirements, convey requirements to colleagues engaged in software design and configuration activities, execute test scripts and user acceptance testing, and provide software support services.

Principal Duties and Responsibilities

· Support and educate users of the use of clinical applications. Prepare end-user training materials.

· Identify and resolve complex issues, escalating as needed for timely resolution.

· Provide high quality service to users, according to defined service level agreements.

· Create and run reports as needed using tools such as Epic Reporting Workbench.

· Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration. Where possible, identify opportunities for process improvement.

· Understand user requirements; translate these into functional requirements and assist user with submission for software updates.

· Develop and execute user acceptance testing plans including creation of test cases.

· Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.

· Participate in team meetings to discuss team and project activities, issues, changes, and communications.

· Assist in identifying and recommending best practices for business analysis, training, and end user support functions.

· Use recognized project management tools and methodologies

· Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

· Other duties as assigned.

Qualifications

· Bachelor’s degree in business, IT, Healthcare, or related required

· Must have 8 years of healthcare IT experience with a knowledge of clinical systems

· A combination of education and experience may be substituted for requirements

· Epic Certification desired or must obtain Epic training as outlined by program requirement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.