About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

Digital Trainer, Epic application and Digital eCare enterprise workflows

Under the supervision of the Digital Solutions Delivery, Director of Training and Communications, and in partnership with the Digital Solutions Delivery Technical Instructional Designers and Clinical Business Analysts, and Digital eCare Epic Application Teams, the Digital Trainer I is responsible for delivering technical training for new hires and existing users utilizing Epic clinical and revenue cycle applications as well as other MGB Digital technology solutions.

The Digital Trainer I is responsible for mastery of both Epic application and Digital eCare enterprise workflows in order to effectively deliver Epic training for MGB staff. The Digital Trainer I will use various teaching strategies to effectively support a diverse group of users with different learning styles, educational backgrounds and experience levels. Working in conjunction with the Digital Solutions Delivery Technical Instructional Design team, the Digital Trainer I may also participate in maintenance of training materials.

Principal Duties and Responsibilities

• Deliver quality, instructor-led classroom and virtual instructor-led training to MGB end users for designated Epic roles/applications. This role will spend approximately 80% of their time delivering training.
• Leveraging adult learning principles, preparing lesson plans, including methods, materials, and documentation to be presented in class.
• Consult and develop relationships with team members and Instructional Designers on appropriate learning interventions.
• Work with subject matter experts, business owners, instructional designers, application coordinators and business analysts to identify ongoing training needs, training optimization areas, and continuous improvement areas for training.
• Provide ad hoc coaching and/or support to users when assigned.
• Participate in appropriate MGB and Epic forums and educational opportunities to maintain application knowledge and proficiency.
• Attend regular Technical Instructional Designer-led credentialed trainer meetings to share training content updates, sharing of best practices, and provide system demonstrations of functionality as necessary.
• Use the MGB values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Perform other duties as assigned

Qualifications

Education: Bachelor’s degree in Education or healthcare related field plus 2-3 years of related work experience, including 1-2 years of Epic or similar EHR training experience.

· Must obtain Epic Credentialed Trainer status and demonstrate proficiency facilitating learning in the assigned Epic application before a panel of evaluators within 3 months of hire.

· Strong training delivery, presentation, and facilitation skills with strong understanding of adult learning principles.

· Competency in MS Office applications and experience with learning management systems (LMS).

· Willingness to complete training to learn and become proficient in eLearning and video authoring tools (i.e., Storyline, Captivate, Camtasia).

· Comfort level using Zoom and/or Microsoft Teams platforms.

Skills, Abilities and Competencies

• Knowledge of educational technology, eLearning programs, adult learning principles, and learner-centered activities is a plus.
• Effective interpersonal and communication skills (verbal/written) for all levels of staff within the organization in a professional and timely manner.
• Strong meeting facilitation and documentation skills; follow-through and exceptional attention to detail on all tasks is essential.
• Strong organizational stills with ability to coordinate multiple initiatives and perform multiple tasks simultaneously while thriving in a complex environment and meeting established deadlines.
• Ability to work independently on assigned tasks (i.e., plan, organize, problem solve and meet deadlines) or as part of a team.
• Adheres to all quality, compliance and security principles and established policies and procedures.
• High aptitude for quickly learning new systems, processes and workflows and mobilize on evolving training needs.

WORKING CONDITIONS:

• Full Time role M-F
• Hybrid working model required, Local travel to MGB sites, Somerville and Boston Sites.
• 1620 Tremont Street, Boston Training Center and Assembly Row Somerville
  Training schedule 3-5 days per week
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.