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Description

Summary:

Reporting to the Manager of Applications, an Epic Application Specialist will be dedicated to assist in the preparation in our community health centers’ (chc) go-live and to support end-users during Practice Management (PM) and Electronic Medical Record (EMR) implementations. Following an implementation, the Application Specialist will remain permanently on-site as the application expert, end user training and support person, and technical support for testing and for maintaining member-managed components of the software

GENERAL DUTIES & RESPONSIBILITIES:

Implementation

• Support the successful implementation of Epic applications for the health center.

• Participate as a key member of the chc implementation team(s) to understand workflows, configuration/design decisions, and policy considerations, and to assist with project coordination and site readiness.

• Partner with BMC technical staff to test printing and Order Transmittal from every workstation. Coordinate with chc IT staff if required.

• Participate in the build specific to our chc. May include, but not be limited to, creating new Epic users, provider records, preference lists, fee schedules, letter templates, workstation and printers.

• Support the planning and facilitation of training sessions including Epic, OnBase and Gateway.

• Provide support for users using the Learning Management System (LMS).

• Learn the application to assist the BMC trainers in supporting end-user training for go-live.

• Participate in order transmittal testing prior to the dress rehearsal.

• Provide user support for dress rehearsal.

Go-Live and Ongoing Support

Provide direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the clinic.

• Collaborate with clinic leadership and users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes.

• Provide daily support to Epic applications users through troubleshooting, coaching, and consulting.

• Identify, assess, and troubleshoot application and equipment issues as they occur, owning the problem and seeing it through to full resolution. Refer issues that require additional assistance to the chc IT/Help Desk or BMC’s Help Desk, including technical and workflow information necessary to resolve the issue. Communicate resolution to the user when completed.

• Maintain member-managed system setup such as the provider master file, security, and preference lists, SmartPhrases for service area.

• Manage error queues and In Basket pools established for chc.

• For EMR, work collaboratively with clinicians and in concert with established EMR processes to manage requests for

o Additions of diagnoses and procedures codes to the system. Manage the requestor’s expectations until request is satisfied.

o Requests for additional system-level charting tools from the review process through follow up communication to users. Coach the user through creating their own SmartPhrases.

o Additional clinical workflows

• Collaborate with BMC and member oversight or advisory workgroups to optimize use of the system through implementation of new Epic PM and EMR features and upgrades.

• Collaborate with BMC to test new features and upgrades prior to implementation.

• Attend appropriate clinic department meetings as Epic expert and as BMC liaison.

Training

• Demonstrate outstanding interpersonal communications skills and adult teaching techniques.

• Coordinate and provide all necessary training to new clinic staff and providers, coordinate issuance of ID and password, and provide go-live support according to established processes.

• Provide competency/efficiency training for existing users.

• Supports upgrade training in collaboration with BMC and chc organization.

• Coordinate with chc leadership and physician champions for brown bag lunch sessions (or established staff or provider meetings) as forums for interest-raising, problem-solving, or training topics, and provide expertise and any handouts to support the event.

• Collaborate and coordinate with BMC and any support teams, including Help Desk, to translate learnings and experiences into documentation, training aides, newsletters or other materials appropriate for our chc.

Project Management

• Demonstrates strong project management skills

• Able to lead a project to successful completion with a multidisciplinary team

• Able to facilitate and document workflow redesign

Requirements

Education:

Experience: Have three (3) years’ experience using EPIC electronic medical record

Certification/Licensure: Software/Hardware: Must be proficient and have a strong working knowledge of Microsoft Office (Outlook, Excel, Word, etc.).