• Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.
• Functions as an information systems management consultant to senior management, department management, and use stakeholders developing and demonstrating more advanced skills with small to medium complexity departmental and interdisciplinary operational workflow analysis and systems design.
• Demonstrates advanced Epic system build capabilities and can consistently complete multiple concurrent assigned build tasks in an independent manner. Provides basic system build support and guidance to Epic System Analyst staff as needed.
• Demonstrates an advanced understanding of the Epic testing process, including complex script development, execution, error identification and correction, and completion processes in an independent manner, providing developmental and enhancements to the testing process as needed.
• Understands and routinely complies with established Departmental and Epic change control process and procedures. Provides review and input into group / team change control matters.
• Demonstrates an advanced understanding of Epic system maintenance requirements and proactively completes assigned system maintenance tasks including issue alert responses in a timely and accurate manner, escalating related issues and providing support and guidance for Epic System Analysts as needed
• Demonstrates intermediate to advancing documentation capabilities, including completeness, maintenance and updating, and responsibility for assigned system documentation responsibilities for a group / team.
• Understands and routinely complies with established Departmental and Epic ITSM/ITIL service and support processes including but not limited to issue, problem, asset, and time accounting management process and procedures. Provides proactive input into service and support process improvement.
• Demonstrates intermediate to advanced levels of system trouble-shooting and diagnostic capabilities for assigned areas of support and is able to demonstrate a basic understanding of related technology and application related components of more complex, interdisciplinary trouble shooting and diagnostic issues.
• Completes individually assigned work which is complex in nature in a timely, efficient, and effective manner for primary areas of responsibility. Demonstrates intermediate to advanced skills for complex and interdisciplinary group / teamwork and understand enterprise system workflows and system considerations and requirements.
• Works collaboratively with group / team members and with other technical or functional areas of the department.
• Provides proactive support for group / team member System Analysts.
• Collaborates with Senior Manager Information Systems and Team Lead for assigned applications regularly on incident and request prioritization and execution with fellow Senior Analysts and System Analysts.
• Supports current Cape Cod Healthcare HIM department with Epic applications with cross coverage to non-Epic applications within the team.
• Demonstrates a proactive and effective business relationship with operational stakeholders and super-users, based on an intermediate level of understanding of operational workflows and system requirements and meeting their support requirements.
• Provides input and subject matter expertise into project related planning and implementation work. Demonstrates the ability to effectively and efficiently coordinate assigned scopes of work within a bigger project as assigned.
• Monitors and evaluates issues and request queues as assigned.
• Fulfills On-Call responsibilities as assigned.
• Performs and completes other duties as assigned.
• Effective verbal and written communication with peers, departmental staff, and operational stakeholders and super users
• Intermediate to advanced combination of technical, analytical, and customer service skills
• Intermediate to advanced business and systems analyst skills in workflow design, performance improvement, and healthcare or related operations
• Ability to work independently and exercise independent judgement
• Ability to effectively handle multiple, concurrent priorities and workloads
• Ability to complete assigned work in a timely and efficient manner
• Critical thinking and basic problem-solving skills
• Initiative and proactive follow-up skills
• Intermediate to advanced understanding of Information Technology Service Management (ITSM) including change control, issue and problem management, and other service and support processes
• Required limited guidance and direction to complete more complex or advanced components of duties and responsibilities
• Ability to provide mentoring and support guidance for Systems Analysts
• Business relationship management skills for interactions with operational stakeholders and super-users
• Basic and developing understanding of Microsoft Office applications used for communication, documentation, planning, and coordination (Outlook, Word, Excel, PowerPoint, Visio, Skype/Teams)

• High School graduate or equivalent
• Bachelor’s degree in healthcare or information technology related field or equivalent preferred
• Must possess or achieve one relevant Epic certification within first year of employment
• Two Epic certifications preferred: HIM Deficiency Tracking, HIM Release of Information, HIM Identity, HIM Hospital Coding
• 5 years of relevant experience: Information Technology, business analyst, operational super user, including a minimum of 2 years of systems analyst experience