Location: Commerce Place

Work Days: 8-4:30PM Mon-Fri w/ on call rotation incl night/wknds/holida

Category: Information Technology

Department: IT EPIC

Job Type: Full time

Work Shift: Day

Hours/Week: 40.00

Union Name: Non Union

The Applications Analyst II works to implement, maintain, support, and maximize the use of clinical, financial, and administrative portions of the software applications utilized by Cambridge Health Alliance in conducting daily operations under the direction of the Application Service Manager and/or Director of Applications.

This position will require on site hours and is a hybrid model.

Job Duties:

• Facilitate end users’ ability to understand and maximize use of the software to perform daily operations; evaluate user knowledge and work with I.T. Education staff to develop specialized training when necessary; educate users in system optimization

• Acts as liaison between users and the software vendor(s); guides the modification of system applications in instances where current applications impede performance or where changes will enhance performance

• Ensure system application updates are working properly before updates are loaded into the live system by coordinating testing and update dates with users and vendor; integrate new application(s) in the existing HIS according to implementation schedule

• Respond to user questions with timely answers and/or referral to appropriate department/person; assist users with technical problems by alerting HIS Operations staff to the need for repair or investigation

• Coordinate with Database Analysts to provide expertise in development of reports and analyses

• Work with other I.T. staff to ensure interfaces between applications and systems are functioning properly

• Maintain and periodically review dictionaries, assist entering and maintaining user codes, maintain security of applications, and ensure consistency between various dictionaries

• Investigate on a timely basis discrepancies in statistics which could indicate a problem with the accuracy of data; work with application managers, staff from affected areas, and representatives from other impacted areas, to analyze computer system functions and compare data and existing systems both functionally and procedurally

• Implement new clinical, financial, and administrative software, including add-on features, and/or new routines in existing applications; participates with other I.T. staff and other clinical, financial, and administrative areas in the planning and implementation stages of the application, including the development of dictionaries

• Work with Department Managers and I.T. Education staff to ensure training programs for use of applications are developed and conducted for all level of users, and participate in such programs when needed

• Develop system documentation to supplement vendor manuals and which defines processes, procedures, and policies regarding utilization of various functions

• Assist departments with development of downtime procedures

• Work with Operation Manager and staff to establish schedules for report production and system jobs to maintain balanced system utilization and minimize system degradation, if necessary

• Notify the Applications Manager of requests for custom modifications to standard applications and of any updates to standard systems which replace existing custom modifications so that the Application Manager can take appropriate action

• Maintaining current clinical, financial, and administrative applications, implementing new clinical, financial, and administrative applications.

• Assisting in the assessment of workflow processes and assisting in process re-engineering to achieve efficiencies in departmental operations.

• Assisting users in developing reports and analyses, troubleshooting and resolution of application issues.

• Working with the I.T. Education staff to assist in training users and in the development of documentation.

• Maintaining a level of knowledge about I.T. operations and network issues, and maintaining current industry knowledge.

Qualifications:

• Bachelor’s degree in healthcare related field, Information Systems or Business Management. Equivalent, relevant experience may be substituted for a degree.

• 3 years experience as an Application Analyst or similar experience in a healthcare related I.T. position.

• Epic Order transmittal experience preferred

• Epic Ambulatory and/or Epic Order transmittal certification preferred

• Experience with clinical, financial, and administrative software.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.