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Temporary Head of Ambulatory Network Operations

Boston Medical Center

Boston Medical Center

Operations
Brighton, Boston, MA, USA
Posted on Jun 27, 2025

Boston Medical Center Health System acquired and has begun integration of BMC – Brighton and BMC – South. After the quick integration for October 2025, BMCHS has begun deeper due diligence and incorporation efforts, including in ambulatory.

During the last 6 months, BMCHS has identified additional challenges, included but not limited to the following:

  • Clinic Operations Subscale
    • Volume: There has been a steady decline in volume due to many factors and 75% of clinics are operating subscale
    • Staffing: Clinics appear to be significantly overstaffed for volume
    • Referrals: New patients come in via referrals that arrive primarily via phone staffed in each individual clinic (or less often via fax)
  • Management Structure Variable & Lean:
    • Lean administrative structure and focused on day-to-day emergencies across many subscale and geographically dispersed sites
    • Variable # and types of roles across each site
  • Data & Reporting Gaps:
    • Challenge to data availability in the interim, prior to Epic go-live
    • Limited governance and oversight to establish shared goals and manage key metrics

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