Position Summary
The Senior Epic Analyst is a subject matter expert and key technical resource for the assigned Epic application. This role provides advanced support, configuration leadership, and cross-functional guidance to ensure optimal performance of Epic systems. The Senior Analyst independently resolves complex issues, leads initiatives, and supports long-term system strategy within a specialized domain.

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Key Responsibilities

Advanced Application Expertise

• Serves as a senior resource for the assigned Epic application, with deep understanding of workflows, system dependencies, and integrated Epic products.

• Specializes in a key area (e.g., revenue cycle, ambulatory, inpatient) and leads domain-specific solution design.

• Resolves complex issues involving data structures, multi-variable rules, logic, and templates.

Business Engagement & Analysis

• Leads discussions with end-users and operational leaders to understand needs, workflows, and process gaps.

• Defines scope, sets priorities, and translates operational requirements into scalable technical solutions.

• Performs advanced operational and workflow analysis to drive system optimization.

Complex Build & Configuration

• Performs and oversees complex configuration, including custom logic, advanced rules, and multi-step workflows.

• Reviews and mentors team builds to ensure adherence to governance and best practices.

• Assesses the impact of configuration on downstream applications and overall system integrity.

Project Leadership

• Leads enhancements, system modifications, and cross-functional projects.

• Coordinates with vendors, IT, interface, and reporting teams to ensure smooth implementations.

• Tracks timelines, risks, and milestones, and contributes to long-term planning.

Upgrades & Quality Assurance

• Leads upgrade planning, review of release notes, required build, and testing strategies.

• Oversees maintenance, interface troubleshooting, and configuration audits.

• Develops and maintains test scripts and validation processes.

Training & Communication

• Communicates system changes, issues, and enhancements to super-users and leadership.

• Provides advanced training and documentation for end-users and peers.

• Influences decisions through clear explanation of complex technical concepts.

Leadership & Mentorship

• Mentors junior analysts in build, troubleshooting, workflow understanding, and testing.

• Supports onboarding and peer review, and contributes to team standards and processes.

Professional Development

• Engages in ongoing Epic education and certification.

• Represents the organization in Epic user groups or forums as needed.

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Minimum Qualifications

Education

• Required: Bachelor’s degree.

• Preferred: Master’s in IT, Healthcare Administration, Informatics, or related field.

Experience

• Required:

  • 3+ years of Epic application support with hands-on build/configuration.

  • Experience leading initiatives and resolving complex issues.

  • Background in workflow analysis, process improvement, or end-user training.

• Preferred:

  • 5+ years Epic support.

  • Experience in the supported operational domain (e.g., ambulatory, revenue cycle, scheduling).

  • Experience as an Epic super-user or SME.

Licensure / Certifications

• Required: Active Epic Ambulatory Certification.

• Preferred: Additional Epic certifications; Lean Six Sigma Yellow Belt; relevant non-Epic domain certifications.