Position Summary/ Department Summary

Serves as a team member supporting the Epic Cheers and/or MyChart applications and its end-users. Work requires an understanding of operational workflows and how they interact with Epic systems. The Analyst I assists with basic configuration tasks, troubleshooting, and ongoing maintenance under the guidance of senior team members.

This Epic Analyst I will be responsible for:

• Area Resource:
  Supports assigned operational areas with foundational knowledge of the Epic Cheers Campaigns / MyChart application. Understands the context and relationships between operations and Epic functionality. Assists in resolving routine issues and escalates more complex problems to senior analysts as appropriate.

• Build Support:
  Outlines basic build needs and identifies key considerations. Assists in estimating time for completion and proposes initial solutions for team or management review.

• Triage & Troubleshooting:
  Participates in ticket triage by conducting initial review of incoming issues. Performs first-level analysis for standard or moderately complex requests and identifies when a request requires project-based work.

• Configuration & Templates:
  Performs basic build and configuration tasks following departmental protocols. This may include modifying rules with limited variables, updating visit types, or creating templates based on established standards. Documents decisions, updates business rules, and assists with preparing user-facing documentation. Conducts unit testing on own work and collaborates with team members for additional QA.

• Integrations & Upgrades:
  Supports tasks related to integrations affecting the Epic application. Researches basic functionality within Epic and vendor systems. Participates in application upgrades by reviewing release notes and identifying relevant changes. Assists in creating and updating test scripts. Escalates findings to senior team members or the manager.

• Communication & User Support:
  Maintains clear communication with end-users regarding application issues. Helps explain straightforward topics and participates in recurring meetings with Epic representatives as needed. Gathers feedback from super-users and may assist in providing training to user groups under guidance.

Qualifications:

• Epic certification in Cheers Campaigns and MyChart

• Bachelor’s degree, OR

• Associate’s degree plus 2 years of related experience, OR

• High school diploma/GED plus 4 years of related experience.

• Minimum of 1 year of experience supporting Epic Cheers Campaigns and/or MyChart in an operational or IT capacity, including template management or basic build work.