Position Summary

Serves as an entry-level team member and part of the department’s initial support for the assigned Epic application and end-users. Work focuses on learning Epic functionality, operational workflows, and basic configuration while supporting day-to-day system issues. Develops foundational understanding of how Epic applications support clinical and/or operational processes.

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Key Responsibilities

• Serves as a team member supporting assigned Epic application and related workflows.

• Learns operational processes and how they integrate with Epic systems.

• Assists with basic analysis of end-user issues, system requests, and enhancement needs.

• Participates in ticket triage and troubleshooting for routine application issues.

• Performs basic configuration tasks under guidance (e.g., modifying templates, rules, or settings using established standards and procedures).

• Assists with testing activities including test script execution and validation of changes.

• Supports system upgrades by reviewing release materials and assisting with testing and validation.

• Documents configuration changes, troubleshooting steps, and workflows.

• Communicates with end-users and team members to gather information and provide status updates.

• Participates in training sessions and contributes to knowledge-sharing within the team.

• Works with senior analysts on projects and learns application best practices and standards.

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Minimum Qualifications

Education Required:
Bachelor’s degree or equivalent experience.

Experience Required:

• 0–1 year of experience supporting a clinical or operational system, OR relevant healthcare/IT experience.

• Exposure to healthcare workflows or electronic health records preferred.

• Demonstrated interest in health IT, applications support, or clinical systems.

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Preferred Qualifications

• 1–2 years of experience supporting Epic or another EHR system.

• Experience working with ambulatory or outpatient clinic workflows.

• Experience with application support, troubleshooting, or training end-users.

• Prior experience as a clinical or operational super-user strongly preferred.

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Licensure / Certifications

Required:

• Epic certification in Ambulatory OR ability to obtain within a defined timeframe after hire.

Preferred:

• Additional Epic certifications (e.g., Prelude, Cadence, Orders, MyChart).

• Lean Six Sigma Yellow Belt or similar process improvement training.