Position Summary / Department Summary:

The Epic Analyst I serves as a member of the team supporting the Epic Cadence and/or Referrals application. This role requires an understanding of operational workflows and how they interact with Epic systems. The Analyst I assists with basic configuration tasks, troubleshooting, ticket analysis, and ongoing system maintenance under the guidance of senior analysts.

Key Responsibilities:

• Support operational areas with foundational knowledge of the Epic Cadence and/or Referrals application.

• Assist in resolving routine issues and escalate complex problems to senior team members.

• Outline basic build requirements and identify considerations for completing tasks.

• Participate in triage by reviewing incoming tickets and performing first-level analysis.

• Identify when requests should transition to project-based work.

• Perform basic configuration tasks following departmental standards, including updates to rules, visit types, and templates.

• Document decisions, update business rules, and assist in creating user documentation.

• Conduct unit testing on assigned build work and collaborate with team members on QA efforts.

• Support integrations impacting the Epic application and research relevant system functionality.

• Participate in upgrades by reviewing release notes and assisting in test script creation and execution.

• Maintain clear and consistent communication with end-users regarding application issues and updates.

• Gather feedback from super-users and assist with delivering training as needed.

Required Certification:

• Epic certification in Cadence and/or Referrals (or ability to obtain within the designated time frame).

Minimum Qualifications

Education:

• Bachelor’s degree; OR

• Associate’s degree with 2 years of related experience; OR

• High school diploma/GED with 4 years of related experience.

Experience:

• Minimum 1 year of experience supporting Epic Cadence and/or Referrals in an operational or IT capacity, including template management or basic build work.