The Epic Analyst II – Grand Central/Prelude/Real Time Eligibility is responsible for the design, build, implementation, testing, and support of the Epic Grand Central, Prelude, and Real-Time Eligibility (RTE) modules. The analyst collaborates closely with operational leaders, end users, and IT peers to ensure system functionality aligns with clinical and administrative workflows and organizational objectives. This role serves as a key liaison between users and the Epic technical teams, ensuring a high level of customer service and effective resolution of system issues.

Principal Duties and Responsibilities:

• Provides day-to-day build, maintenance, and support for Epic Grand Central, Prelude, and RTE applications.
• Partners with clinical and administrative stakeholders to understand business needs and translate them into effective Epic workflows and configurations.
• Designs, tests, and implements system changes, enhancements, and new functionality following BCH change management standards.
• Troubleshoots and resolves application and integration issues, escalating complex issues as needed.
• Participates in system upgrades, validation, and optimization initiatives to ensure continued system reliability and efficiency.
• Develops and maintains detailed system documentation, workflow diagrams, and support materials.
• Collaborates closely with the training team and operational leaders to ensure smooth adoption of new functionality.
• Provides tier-two support, collaborating with Service Desk and other IS teams to ensure timely issue resolution.
• Participates in 24/7 on-call rotation and scheduled maintenance activities as required.
• Supports continuous improvement and standardization efforts across Epic modules and BCH departments.

Minimum Qualifications:

• Bachelor’s degree or equivalent work experience required.
• Minimum of 2 years of relevant Epic application support experience, preferably in a healthcare or hospital environment.
• Demonstrated understanding of patient registration, admission, discharge, transfer (ADT), and eligibility workflows.
• Strong troubleshooting, analytical, and communication skills with the ability to work collaboratively with both technical and non-technical teams.

Certifications:

• Epic Grand Central certification – required
• Epic Prelude certification – required
• Epic Real-Time Eligibility (RTE) certification – preferred
• Additional Epic certifications or cross-certifications – a plus

Preferred Qualifications:

• Experience working in an academic medical center or pediatric healthcare environment.
• Familiarity with Epic integration points, interface workflows, and downstream system impacts.
• Knowledge of HL7 standards and healthcare data exchange.
• Experience with project coordination or participation in Epic upgrade cycles.