Position Summary / Department Summary
In collaboration with the manager, assigns and prioritizes work within the Epic Cadence and Referral team to meet the needs of the supported operation’s end-users and assigned Epic applications. As a senior resource with specialized knowledge of the team’s core applications, guides analysts through the design, build/configuration, testing and implementation of the team’s core Epic applications and their integration with other supported systems/applications. Mentors team members in their approach to identifying and defining solutions. Assists with training of staff. Serves as a specialist on the team’s core Epic applications.

Key Responsibilities

• Works with manager to prioritize daily workload (tickets and projects), assign staff, and adjust as needed

• Serves as a subject matter expert on core applications

• Guides analysts through design, configuration, testing, implementation, and maintenance

• Acts as an escalation point for complex issues

• Applies Epic expertise and consultative skills to identify business solutions

• Analyzes technology and operations, recommending new features, vendors, or integrations

• Researches vendor functionality, assesses integration needs, and recommends customizations

• Leads multi-month projects from inception to implementation

• Performs advanced configurations and customizations

• Implements edits (e.g., security classes), moderately complex logic, or new templates

• Ensures downstream impacts (billing, admitting, provider access) are addressed

• Conducts unit, integrated, and specialty testing

• Manages Epic-eligible vendor integrations and upgrades

• Coordinates testing for multi-application projects

• Partners with IT and vendors on non-Epic integrations

• Coordinates upgrade efforts, assigns release note reviews, communicates milestones, and escalates issues as needed

• Leads team meetings, maintains cross-team communication, and provides updates to leadership

• Represents the team in internal and external meetings

• Reviews schedules, raises performance concerns, and ensures coverage

• Supports onboarding, training, and mentoring

• Audits work for quality and provides performance feedback

• Develops or contributes to online and in-person training materials

• Assists with process improvements, escalates resource needs, and supports implementation

• May present at national Epic forums and attend trainings or conferences for certification

Qualifications

• Bachelor’s degree required (Associate’s +2 years, or HS diploma/GED +4 years may substitute).

• 8 years Epic application support experience, including complex builds/integrations.

• At least 4 years Epic build experience with responsibility for complex builds/integrations.

Core Competencies

• Specialized knowledge of multiple core applications (minimum two Epic certifications)

• Operational expertise in scheduling, patient registration, and billing

• Skilled in training, guiding, and motivating staff

• Able to prioritize competing demands effectively

• Leads by example, influences, and inspires others

• Highly organized with strong attention to detail

• Experienced in managing multiple projects, facilitating meetings, and engaging stakeholders

• Knowledge of process improvement methodologies to drive efficiency

• Strong analytical and critical thinking skills

• Skilled in data-driven decision-making and navigating complex systems

• Effective in conflict resolution, collaboration, and building consensus

• Customer service–oriented, tactful, and diplomatic

• Excellent verbal, written, and listening skills

• Skilled at presenting to diverse audiences and simplifying complex ideas for non-technical stakeholders

Certifications
Required

• Epic Cadence

Preferred
Epic Referral
Epic Decision Tree Badge
Lean Six Sigma Green Belt certification.