Key Responsibilities:

• Serves as a knowledgeable resource in a specialized area (e.g., revenue cycle, inpatient, or ambulatory), understanding workflows, historical system decisions, and their downstream implications.
• Engages stakeholders to gather requirements, identify root causes of issues, and propose system solutions that align with both operational needs and Epic capabilities.
• Performs moderately complex Epic build tasks—such as modifying rules, creating templates, and applying custom logic—while adhering to established protocols and change control processes.
• Investigates and resolves moderately complex system issues, including integration errors and peripheral device support, escalating when necessary.
• Coordinates with vendors and internal teams to implement, test, and maintain integrations between Epic and external systems or devices.
• Participates in Epic upgrades by reviewing release notes, outlining required build/testing, updating scripts, and ensuring timely communication with stakeholders.
• Collaborates regularly with super-users and department leads, provides specialty training, and may represent the team in internal/external meetings or Epic forums.

Minimum Qualifications

Education:

• Bachelor’s Degree or An Associate’s Degree with an additional 2 years of related experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor’s Degree is required

Experience:

• 1 year of experience directly involved in Epic ClinDoc, Ambulatory, ASAP, Optime application support and/or implementation in the targeted application(s) performing straightforward builds or template management is required

• 3 years of experience directly involved in EPIC ClinDoc, Ambulatory, ASAP, Optime is preferred

Licensure/ Certifications:

• Epic certification in Clindoc EPIC module is required
• EPIC Certification in ASAP, Ambulatory, and Optime is preferred

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