• Serves as a team resource with a deepening knowledge of assigned operations, the related Epic application and relationships with other Epic products. Begins to specialize in a particular area of a broad process (e.g., an area of the revenue cycle, inpatient, ambulatory).
• Engages end-users in operations to understand business needs (process, data and/or reporting) and the context for the current state. Clarifies and finalizes the scope of the request with the end-user/client.
• Participates in analyzing tickets to identify need for project-based work (e.g., enhancement, system modifications).
• Following departmental protocol, independently performs moderately complex configuration to address business needs. Modifies rules which are often characterized by multiple variables, use of new elements or properties (e.g., visit types in Cadence), creation of templates based on standards (e.g., user access templates), some custom logic (although still straightforward), etc. Utilizes established protocols and/or readily available tools to accomplish the work yet changes to the supported application typically require an investigation into and understanding of the broader context for the current state, the basis for the requested change as well as the implications for edits.
• Coordinates the implementation of solutions impacting the supported application, the external vendor, end users, and supporting technical teams. Researches and analyzes the functionality of vendor and internally developed applications as it relates to the supported application. Participates in maintaining, upgrading and testing associated third party integrations.
• Participates in upgrades by reviewing release notes that impact the supported Epic application. Outlines the necessary build and/or testing for review by senior team member or manager. Communicates upgrade milestones to project team and customers and manages to these. Escalates to manager as appropriate. Creates, maintains and updates relevant test scripts.
• Engages in ongoing communication with super-users and their managers related to supported application and operational processes. Employs strong communication skills to explain moderately complex issues and influence others in reaching and implementing effective solutions.
• Regularly obtains feedback from super-users and their managers. May provide specialty training to user groups.
• Guides less experienced team members in necessary build and testing. Provides analytical and technical guidance to team members and clients. Manages own project work or that of a small team ensuring completion according to schedule, etc.
• May attend and present at external forums (i.e., Epic XGM Support – Expert Group Meeting).

To qualify, you must have:

• Doctor of Pharmacy (PharmD) in the area of Pharmacy related field is required
• Three years of work experience in IT is required
• Epic certification in Willow, Beacon is required
• Experience with Medication build/maintenance in Pediatric Oncology is preferred
• Experience with Investigational Medication build for Research a plus
• Candidates are required to be onsite few times a month, candidates from New England area is preferred

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

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