Business Solutions

• Engages with internal clients and stakeholders to understand their current and future operational needs
• Applies deep domain knowledge, a consultative approach with internal clients, and experience with EHRs
• Identifies implications, brainstorms solutions with the team and assesses the best option among many

Planning

• Manages & prioritizes the daily workload and assignments of team members to meet business needs
• Provides input into department goals. Ensures team has appropriate resources & highlights areas of need to manager for resolution
• Regularly reports on the productivity, progress, & effectiveness of the team in comparison to established performance metrics
• Participates in implementing changes to team’s processes, procedures, etc. to enhance the team’s effectiveness

Upgrades

• Manages the team’s efforts in support of upgrades. Coordinates with Project Management to establish team’s deliverables for upgrade tasks & assigned release notes
• Communicates major milestones to the team and customers & manages the team’s resource allocations

Communications

• Establishes and maintains an open communication channel with staff
• Facilitates team meetings to discuss the status of deliverables, shared issues, end-users’ concerns and upcoming milestones
• Serves in a lead role in presentations to senior leadership on key project updates, broad reaching Epic optimizations and issues, industry trends, etc
• Serves as a liaison to internal Hospital, associated practice groups, etc. when needed

Team leadership

• Defines and communicates goals and expectations for staff, working with senior manager or director to support the broader process/operation
• Provide technical guidance & work direction to staff. Interviews, selects, disciplines or recommends for discharge employees in accordance with Hospital HR policy & practices
• Evaluates staff on achievement of goals & deliverables and assessment of competencies
• Trains staff on the application of policy & procedures
• Develops standards, on call schedules, vacation schedules, training plans & other related administrative duties to ensure a stable work environment
• May assist in developing the department’s budget

Professional Development

• May attend and present at national forums (i.e., Epic XGM – Expert Group Meeting, Epic UGM Support – User Group Meeting)
• Attends relevant conferences, trainings at Epic for additional certifications, or internal BCH offerings.

To qualify you must have:

• Bachelors’ Degree is required
• 5 years of experience in EHR application implementation and/or support, including responsibility for complex builds and integrations.
• Previous experience as a Training Manager of a large EHR implementation

BCH offers competitive compensation & unmatched benefits : flexible schedules, affordable health, vision & dental insurance, child care & student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition & certain License & Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.
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