Req#: R41057
Category(s): Information Technology/Health Information Management, IT Engineer, Applications
Full Time / Part Time: Full-Time
Shift: First

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$75,545.00 – $86,840.00 – $102,689.00

Summary:

Location: 280 Chestnut St; Springfield MA (hybrid work opportunity)

Schedule: Monday-Friday; 8a-5p; on call rotation required

The incumbent is responsible for translating business and technical requirements into well-engineered, documented and successfully deployed application systems. The incumbent is accountable for full life cycle software engineer including designing, developing, testing, installing, and deploying software applications that meet business expectations. The incumbent may perform the implementation of vendor-supplied software packages including the installation, customization, deployment, maintenance, and administration. The incumbent will be accountable for day-to-day support including rotational off-hour support.

This individual will contribute to the project management activities including the identification of work tasks and their dependencies, estimating work effort, and contributing pertinent information as input to project evaluation and prioritization. The incumbent will interface and coordinate with vendors as well as server; database and network support as required, to ensure applications are stable, scalable and meet service level expectations.

In an associate level position, the incumbent will demonstrated the basic technical skills required for the position and will require additional oversight and mentoring. The incumbent is expected to demonstrate consistent growth in performing increasingly complex assignments with a broader understanding of the technologies being supported. It is expected that an incumbent in an associate level position will achieve the levels of proficiency required of an Application Engineer within 3 years of being hired into the associate level position.

Job Responsibilities:

1) APPLICATION DEVELOPMENT, MAINTENANCE & DELIVERY

– Effectively works with business partners to capture accurate and complete business requirements.
– Writes functional and technical specifications involving moderately complex systems or solutions
– Deliverables are developed and implemented following established standards and guidelines to meet functional and technical specifications along with business expectations
– Promotes efficiency and quality by utilizing streamlined processes, automated solutions and quality control measures as appropriate.
– Deliverables are well documented and knowledge transfer is provided to ensure effective on-call and back-up support
– Follows appropriate release management procedures
– Participates in the assessment of new technology solutions for best fit into the Baystate Health technical environment balancing customer needs with technical feasibility and IT architectural standards

2) TESTING MANAGEMENT

– Test plans defined are appropriate to scope
– Works with stakeholders to support business acceptance testing and signoff
– Performs and monitors unit/system/functional testing
– Works with stakeholders to support business acceptance testing and signoff
– Demonstrates accuracy and thoroughness in defect identification, resolution and documentation.
– Ensures acceptability of testing outcomes occur prior to live implementation and defects detected by users in production are minimal
– Monitors first production usage

3) PROBLEM RESOLUTION

– Participates in 24×7 on-call rotational support.
– Provides timely response to problem tickets and issue resolution
– Demonstrates accuracy and thoroughness in problem identification, resolution and documentation
– Appropriate root cause analysis is performed to implement preventative measures
– Maintains sufficient knowledge of applications and environment to provide effective on-call or backup support
– Assists users with day-to-day application usage issues

4) PROJECT ASSESSMENT, PLANNING & SUPPORT

– Assists business partners defining the value of proposed initiatives and identifies viable solutions
– May participate in budgetary planning for proposed solutions.
– Accountable for the development of work plans including tasks and dependencies throughout all project phases along with sound task time estimates
– Identifies issues and risks. Recommends corrective actions to keep project on track. Strives to meet delivery dates
– Maintains effective collaboration and status with project constituents to ensure project success.
– Adheres to Baystate project development methodology

5) OPERATIONAL EXCELLENCE & INNOVATION
– Follows established IT and Team standards and best practices
– Contributes to the introduction and adoption of best practices, proven methodologies, and lessons learned. Supports team performance and operational efficiency improvement initiatives
– Keeps abreast of new software features and functionality and makes appropriate recommendation for their use
– Supports our customers consultatively, offering fresh approaches and value added solution recommendations
– Shares learning and solutions and fosters knowledge growth among team members.

6) SYSTEMS ADMINISTRATION & SUPPORT

– May be responsible for administration of 3rd party software including installation, configuration, upgrades, providing user access.
– Partners with server, network, and database administration functions to monitor and ensure the system is stable, reliable and meets service level expectations.
– Coordinates with software vendors for system specifications, troubleshooting and submission of support incidents.

Required Work Experience:

1+ years of experience in the implementation, configuration, development, maintenance and ongoing support of moderately complex to complex computer systems or similar skills obtained from a degree or certificate.

Skills and Competencies:

Technical Skills

– Appropriate technical knowledge of requisite systems and applications.

– Demonstrate consistent growth in performing increasingly complex assignments with a broader understanding of the technologies being supported.

– Achieve the levels of proficiency required of an Application Engineer within 3 years of being hired into the associate level position

Customer Focus

– Exemplifies customer service excellence

– Responsive to issues

Builds Partnerships / Collaboration

– Builds effective relationships.

– Strong team player. Contributes to a team work environment; values information sharing

– Effectively interacts with all levels of the organization

Problem Solving

• Proven ability to troubleshoot problems, implement resolutions and resolve client support issues.

Effective Communication

– Excellent communication skills, both written and verbal

Takes initiative

– Solutions-oriented

– Contributes to fresh approaches and ideas.

Self-Management

– Works efficiently, makes good use of work time

– Action oriented. Drives to meet deadlines and commitments

– Attention to detail

Education:

Bachelors Degree (Required)

Certifications:

Equal Employment Opportunity Employer

Apply Now