Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

UnitedHealthcare is committed to simplifying the health care experience, creating healthier communities, and removing barriers to quality care. As part of the Global Vendor Strategy & Partner Management organization, this role supports a critical function responsible for ensuring financial integrity, operational alignment, and performance oversight across a large-scale call center outsourcing portfolio.

The Senior Analyst (GL 28) serves as an individual contributor with advanced analytical responsibilities and a high degree of autonomy. This role owns complex financial and operational workflows, including vendor invoice validation, forecasting, accrual development, and reconciliation, ensuring alignment between contractual terms, workforce activity, and financial outcomes.

This position operates at the intersection of Finance, Operations, Workforce Management, and Vendor Management. The Senior Analyst is expected to independently manage deliverables, influence cross-functional stakeholders, and translate complex data into actionable insights that support both operational execution and long-term strategic planning.

Primary Responsibilities:

• Vendor Financial Oversight & Controls
  • Lead end-to-end vendor invoice validation, reconciliation, and issue resolution, ensuring accuracy and adherence to contractual agreements
  • Develop and manage accruals, forecasts, and financial projections utilizing operational data, workforce inputs, and contract structures
  • Establish and maintain scalable financial controls and reconciliation processes to improve transparency, consistency, and audit readiness
  • Identify, investigate, and resolve discrepancies across multiple data sources (e.g., vendor reporting, workforce management systems, financial systems)
• Advanced Analytics & Modeling
  • Design and maintain advanced AI-driven financial and operational models to support cost forecasting, capacity planning, and performance tracking
  • Translate workforce planning inputs (e.g., Erlang modeling, IEX outputs) into financial implications and business insights
  • Build advanced models, calculators, templates, and simulations by integrating statistical methods with AI/ML algorithms
  • Leverage automation and advanced analytics techniques to improve data accuracy, efficiency, and scalability of reporting processes
• Business Strategy & Insight Delivery
  • Synthesize complex datasets into clear, executive-ready insights to support short-term operational decisions and long-term planning
  • Present findings and recommendations to stakeholders across Finance, Operations, and Vendor Management functions
  • Support business case development, vendor strategy initiatives, and operational planning activities
  • Serve as a key analytical resource bridging strategy, planning, and execution across cross-functional teams
• Contracting & Vendor Performance Support
  • Develop subject-matter expertise in vendor contracts and Statements of Work (SOWs), ensuring financial outputs align with contractual terms
  • Support contract development through pricing analysis, financial modeling, and performance metric design
  • Conduct regular vendor calibrations and performance discussions to ensure alignment and continuous improvement
  • Identify cost optimization opportunities and performance improvement actions across vendor engagements
• Process Improvement & Execution Excellence
  • Evaluate existing processes and identify opportunities to improve data integrity, reporting accuracy, and operational efficiency
  • Develop and implement scalable solutions to address complex, non-standard business challenges
  • Operate with minimal guidance while managing multiple priorities and delivering high-quality outputs in a fast-paced environment
  • Influence stakeholders and provide guidance to peers through expertise and analytical insight
• GL 28 Role Expectations (Level Alignment)
  • Autonomy: Works independently with minimal oversight; owns end-to-end deliverables and decision-making within defined scope
  • Complexity: Handles ambiguous, non-routine problems requiring advanced analytical judgment and cross-functional coordination
  • Influence: Partners across Finance, Operations, Workforce Management, and Vendor teams; influences without direct authority
  • Scope: Responsible for high-impact financial and operational processes with direct implications to vendor spend, forecasting, and performance
  • Leadership: May provide informal guidance, mentoring, or subject matter expertise to junior analysts; no direct people management
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• 5+ years of experience in financial analysis, forecasting, reconciliation, and/or budgeting within complex operational environments
• Experience in call center operations, workforce management, or vendor management environments
• Experience working with workforce management tools (e.g., IEX) and operational reporting systems
• Experience working cross-functionally with internal and external partners
• Advanced proficiency in Excel and financial modeling
• Proven solid problem-solving skills with experience managing multiple priorities and resolving data discrepancies
• Demonstrated ability to communicate complex analysis clearly and effectively to diverse stakeholders

Preferred Qualifications:

• Bachelor's degree in Business, Finance, or a related field
• Experience interpreting vendor contracts and translating requirements into operational and financial models
• Experience with Genesys or call routing optimization platforms
• Background in process improvement, automation, or advanced analytics techniques

Additional Information

• This position offers the flexibility to work remotely from within the United States
• Employees are expected to comply with all organizational policies, procedures, and evolving business requirements

Why This Role Matters

This role is critical to ensuring financial discipline, operational alignment, and strategic vendor management across a high-impact outsourcing portfolio. The Senior Analyst directly influences cost accuracy, forecasting reliability, and vendor performance outcomes-making it a key enabler of both operational success and long-term business strategy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.